Questions
Are the Visa gift cards embossed?
Are there any restrictions on the images I can place on my Visa Gift Card?
Can I add additional funds to my Visa Gift Card?
Can I have the Visa Gift Card mailed to a location outside of the United States?
Can I make a purchase for more than the amount remaining on my Visa Gift Card?
Can I put a message on the Visa Gift Card?
Can I use my Visa Gift Card at gas stations, restaurants, online or over the phone?
Do I have to upload my own photo?
Do you sell virtual Visa Gift Cards?
How do I activate my card?
How do I check the status of an order?
How do I know what the balance is on my Visa Gift Card?
How does the Visa Gift Card work?
How long does it take for my Visa Gift Card to be shipped?
How much does the Visa Gift Card cost?
Is the Visa Gift Card sent to me or to the recipient?
What forms of payment do you accept for Visa Gift Card orders?
What if the Visa Gift Card expires before the card value is spent?
What is your cancellation or refund policy?
What kind of packaging is the Visa Gift Card mailed in?
What should I do if my Visa Gift Card is lost or stolen?
What values can the Visa Gift Card be purchased in?
Why can’t I buy gift cards for my business from GiftCard.com anymore?
Answers
Are the Visa gift cards embossed?
Embossing causes card images to become distorted, so the text and card number is printed on the face of the card rather than embossed.
Are there any restrictions on the images I can place on my Visa Gift Card?
Yes, the following restrictions apply.
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All submissions must be original
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No URL, Addresses or Phone Numbers
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No depiction of money or dollar value/symbols
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No trademarks, service marks, trade names, brands, or copyrighted material of third parties may be used.
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No names or depictions of public figures, public officials, or celebrities may be used.
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No personal information, for example, phone numbers, addresses, account numbers or PINs may be used.
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No obscene, vulgar, pornographic, profane, or violent statements or images may be used.
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No depictions of alcohol, tobacco, firearms, gambling, drug use, or illegal conduct may be used.
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No religious, bigoted, racist, or overtly political statements or images may be used.
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No foreign languages may be used without including the English translation.
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No defamatory images or statements may be used.
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No personal or corporate taglines may be used.
Can I add additional funds to my Visa Gift Card?
No. Visa Gift Cards are non-reloadable.
Can I have the Visa Gift Card mailed to a location outside of the United States?
No. Due to fraud issues and Visa requirements, we only ship to addresses within the United States.
Can I make a purchase for more than the amount remaining on my Visa Gift Card?
You may only use the available balance on the card, however some merchants accept split transactions. To make a purchase for more than the amount remaining on your Visa Gift Card, you will need to know the remaining balance on the card and pay the difference with cash, check, credit card or debit card. Some merchants may require that the Visa Gift Card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. You will need to consider this when attempting to use a Visa Gift Card.
Can I put a message on the Visa Gift Card?
Yes, can select from a drop down of pre-written messages or write your own to have printed on the Visa Gift Card. You can also choose to have no message.
Can I use my Visa Gift Card at gas stations, restaurants, online or over the phone?
Yes, however you should be aware your Visa Gift Card may not be accepted at automated gas pumps. You can pay for your gas purchase with the station attendant rather than swiping your Visa Gift Card at the pump.
Some merchants like hotels, restaurants and mail-order companies factor in an automatic tip or additional expenses when using a Gift Card. These merchants may require that the card have an available balance greater than the purchase amount to ensure sufficient funds for tips or incidental expenses. Should this occur, inform the cashier that you wish to deduct a specific amount from the Visa Gift Card and use another form of payment for the balance or tip.
Cardholders can use the Visa Gift Card for online or phone purchases, but will need to be sure the name, address, and phone number on the Visa Gift Card account information is exactly the same as the information given to the merchant. If the information is different, the purchase could be declined. You can check or update account information on our website at
www.giftcard.com.
No, you can choose from thousands of pre-selected Visa Gift Card designs in our
Gallery.
No. At this time, we only sell plastic Visa Gift Cards, but we do sell
e-gift cards to stores and restaurants, and other retailers.
How do I activate my card?
To activate your Visa Gift Card go to www.GiftCard.com and select “Activate Card,” or call us at 1-888-799-0028. In both instances, please have your Customer ID, located on the back of the card in the lower left-hand corner, and the 16-digit card number available.
How do I check the status of an order?
You can check the status of an order by clicking
My Account in the drop down under your name at the top of the page.
How do I know what the balance is on my Visa Gift Card?
You can check your balance online or call our 24-hour customer service at 1-888-799-0028. To check your balance online, enroll the Visa Gift Card at www.GiftCard.com. A merchant will not be able to tell you how much money you have remaining on the Visa Gift Card. Knowing your balance before shopping will help assure that the Visa Gift Card has enough funds available to pay for your purchases.
How does the Visa Gift Card work?
Visa Gift Cards can be used wherever Visa debit cards, Interlink® cards, or STAR® cards are accepted. To use the card at a point-of-sale terminal, simply select "credit" and sign the receipt. A Visa Gift Card does not have a PIN; therefore, selecting "debit" will cause the card to be declined. Each time the Visa Gift Card is used, the purchase amount is deducted from the available balance until that balance reaches zero. Once the entire card amount has been spent, it can no longer be used as a method of payment.
How long does it take for my Visa Gift Card to be shipped?
Your Visa Gift Card will generally be printed and mailed within 2-4 business days. How long your order takes to arrive at the destination depends on the shipping method you select:
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First Class Mail: 7-15 business days (free)
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UPS Ground w/ Signature: 5-10 business days
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Priority Mail w/ Signature: 3-7 business days
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UPS Second Day w/ Signature: 3-5 business days
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UPS Next Day w/ Signature: 2-4 business days
If you uploaded your own image, please allow an additional 2-3 business days for your image to be approved.
How much does the Visa Gift Card cost?
The Visa Gift Card costs $5.95. This fee includes the plastic card, full color print image on the card, activation fee, custom greeting card, customer service and first class shipping.
Is the Visa Gift Card sent to me or to the recipient?
You can send the card directly to the recipient or to yourself so that you can give the gift in person. If any Visa Gift Card in your order is over $100 or the total value of all the Visa Gift Cards is over $250, the card(s) will be mailed to the purchaser’s billing address.
What forms of payment do you accept for Visa Gift Card orders?
We only accept debit and credit cards from Visa or MasterCard.
What if the Visa Gift Card expires before the card value is spent?
We encourage cardholders to use the entire gift amount before the Visa Gift Card expires. Any remaining balance can be returned to you, if requested. Funds are distributed by check within 10 to 12 weeks, less a Card Account Liquidation Fee deducted from the card balance. The Card Account Liquidation Fee is disclosed in the
Cardholder Agreement provided with the Visa Gift Card.
If you cancel the order prior to the card(s) being created, you can request a full refund. If the cards have been created and the full value remains on the gift card(s), you can request refunded the gift card value only. Please refer to the
Cardholder Agreement provided with your Visa Gift Card for additional information.
Visa Gift Cards are mailed in a free customizable greeting card chosen during checkout.
What should I do if my Visa Gift Card is lost or stolen?
If your card is lost or stolen, call our Customer Service Center at
1-888-799-0028 as soon as possible so that the card can be canceled and replaced. As long as the lost or stolen Visa Gift Card is reported immediately, the recipient may not be responsible for any unauthorized charges. After the Visa Gift Card is canceled, we will send a replacement card with the remaining balance, minus a Replacement Card Fee that will be deducted from the card balance. Please refer to the
Cardholder Agreement provided with your Visa Gift Card for additional information
You may purchase a Visa Gift Card with any dollar value from $10-$250.
Why can’t I buy gift cards for my business from GiftCard.com anymore?
Due to the Card Act, it is currently against federal regulations to use “gift” when referring to business purchases. Therefore, we encourage you to place corporate orders through our incentive site,
IncentiveCardLab.com.
